PATHETIC SERVICE CLOSE TO NONE

I was sent a parcel from China On Tuesday the 12th September 2017 via DHL. on Friday the 14th September 2017 my parcel had arrived at the Cape Town sorting facility. I awaited for DHL to contact me and advised the required documentation for customs processing and no contacat was made whatsoever. I had to follow up on the Saturday Morning and was advised that they would email me and advise if an documentation was required. Finally Enos Ramokopa after a few follow ups sent an email advising that an invoice and proof of payment was required that was on the 18th September 2017 and by return email I sent the required documentation. I had to follow up with them again to check what was the delay since Sars had advised that the items were under value. On Wednesday again Enos emailed me to advised that the parcel was released by customs and delivery would take place the following day which was Thursday the 21st September. No delivery was made till 12pm. I called DHL and the advisors told me that you parcel is still with customs. this perplexed me even more after receiving written confirmation that the parcel had been released. later on the online tracking states that delivery was attempted but customer is not home. First of all How do you know I am not home if you do not call me. I live in a complex so you can't expect to see me at the gate anytime you choose to come to my place, hence the reason a contact number is provided. I have wasted so much money calling DHL since Friday and I am very angry with the bad service provided. they have no care whatsover and they keep singing the same sorry but not delivering the service that I paid for.