JR
Jacques R
1 reviews | Active since Nov 2015
17 Jul 2025, 13:02
Pathetic service by DHL.
Utterly pathetic service. Been a month and still waiting on my parcel. Nobody answers the phone, no correspondence, no nothing! If I could, I’ll give you 0 stars. Rediculous!
Helpful (0)
Replies (6)0
Replies (6)
DHL Express's replyOfficial
17 Jul 2025, 18:02Dear Jacques
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
DHL Express's reply17 Jul 2025, 18:02
Official
Dear Jacques
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
JR
Jacques R's updateReviewer Update
24 Jul 2025, 09:33Here’s an update for anyone reading this.
Yes, you guessed it. I still don’t have my parcel. Going into the second month of waiting now. They are seriously running out of ideas. From saying it’ll be delivered 2 weeks ago, to saying all of a sudden my parcel has been stopped by customs for physical inspection. Was called by a Sadie Eiman last week somewhere. Apparently according to her words, my complaint “reached top management” (that’s apparently her🤣) and will be dealt with swiftly and that she will call me back same day before 12. You guessed it. Never received a call back. This week got called by someone else trying to make excuses for upper management. Poor person being asked to come up with excuses for this utter terrible service as “top management “ as they call themselves don’t want to do their own dirty work.
Anyway! Physical inspection was supposed to happen Monday, then they said Tuesday. Oh wait, then Wednesday..but wait…there’s more. Now Thursday (today). Why, you asked? Because they couldn’t locate my parcel!😂😂😂. The laughing stock of the shipping world. If you have a choice. Stay far away, people.
Yes, you guessed it. I still don’t have my parcel. Going into the second month of waiting now. They are seriously running out of ideas. From saying it’ll be delivered 2 weeks ago, to saying all of a sudden my parcel has been stopped by customs for physical inspection. Was called by a Sadie Eiman last week somewhere. Apparently according to her words, my complaint “reached top management” (that’s apparently her🤣) and will be dealt with swiftly and that she will call me back same day before 12. You guessed it. Never received a call back. This week got called by someone else trying to make excuses for upper management. Poor person being asked to come up with excuses for this utter terrible service as “top management “ as they call themselves don’t want to do their own dirty work.
Anyway! Physical inspection was supposed to happen Monday, then they said Tuesday. Oh wait, then Wednesday..but wait…there’s more. Now Thursday (today). Why, you asked? Because they couldn’t locate my parcel!😂😂😂. The laughing stock of the shipping world. If you have a choice. Stay far away, people.
JR
Jacques R's update24 Jul 2025, 09:33
Reviewer Update
Here’s an update for anyone reading this.
Yes, you guessed it. I still don’t have my parcel. Going into the second month of waiting now. They are seriously running out of ideas. From saying it’ll be delivered 2 weeks ago, to saying all of a sudden my parcel has been stopped by customs for physical inspection. Was called by a Sadie Eiman last week somewhere. Apparently according to her words, my complaint “reached top management” (that’s apparently her🤣) and will be dealt with swiftly and that she will call me back same day before 12. You guessed it. Never received a call back. This week got called by someone else trying to make excuses for upper management. Poor person being asked to come up with excuses for this utter terrible service as “top management “ as they call themselves don’t want to do their own dirty work.
Anyway! Physical inspection was supposed to happen Monday, then they said Tuesday. Oh wait, then Wednesday..but wait…there’s more. Now Thursday (today). Why, you asked? Because they couldn’t locate my parcel!😂😂😂. The laughing stock of the shipping world. If you have a choice. Stay far away, people.
Yes, you guessed it. I still don’t have my parcel. Going into the second month of waiting now. They are seriously running out of ideas. From saying it’ll be delivered 2 weeks ago, to saying all of a sudden my parcel has been stopped by customs for physical inspection. Was called by a Sadie Eiman last week somewhere. Apparently according to her words, my complaint “reached top management” (that’s apparently her🤣) and will be dealt with swiftly and that she will call me back same day before 12. You guessed it. Never received a call back. This week got called by someone else trying to make excuses for upper management. Poor person being asked to come up with excuses for this utter terrible service as “top management “ as they call themselves don’t want to do their own dirty work.
Anyway! Physical inspection was supposed to happen Monday, then they said Tuesday. Oh wait, then Wednesday..but wait…there’s more. Now Thursday (today). Why, you asked? Because they couldn’t locate my parcel!😂😂😂. The laughing stock of the shipping world. If you have a choice. Stay far away, people.
DHL Express's replyOfficial
24 Jul 2025, 10:09Good Morning Jacques
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
mydhl.express.dhl/za
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
mydhl.express.dhl/za
DHL Express's reply24 Jul 2025, 10:09
Official
Good Morning Jacques
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
mydhl.express.dhl/za
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
mydhl.express.dhl/za
JR
Jacques R's updateReviewer Update
24 Jul 2025, 10:16Please stop with your generic replies! It’s just as useless as your pathetic service. 😡
JR
Jacques R's update24 Jul 2025, 10:16
Reviewer Update
Please stop with your generic replies! It’s just as useless as your pathetic service. 😡
JR
Jacques R's updateReviewer Update
24 Jul 2025, 10:17And no! I have no more patience and I do not understand!
JR
Jacques R's update24 Jul 2025, 10:17
Reviewer Update
And no! I have no more patience and I do not understand!
DHL Express's replyOfficial
24 Jul 2025, 10:49Good Morning Jaques
We are currently looking into the matter, and we will contact you shortly with an update.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za
We are currently looking into the matter, and we will contact you shortly with an update.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za
DHL Express's reply24 Jul 2025, 10:49
Official
Good Morning Jaques
We are currently looking into the matter, and we will contact you shortly with an update.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za
We are currently looking into the matter, and we will contact you shortly with an update.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za