1 reviews | Active since Feb 2014
PATHETIC SERVICE AND UNSKILLED STAFF
I have a shipments from China which has been stuck at customs because DHL staff they not responding to their email and they do not even send feedback, the customs personnel requires supporting documents which DHL has not send to them and they are not responding to their mails. On Monday i was supposed to receive my second shipment and i've been told that it will be in Midrand. I have been calling and their agencies dont even have the information. At some point my parcel was even missing. Now I have been informed that it must go through customs for physical inspection which i don't have a problem with but my problem is the fact that it was supposed to be delivered yesterday according to the on line status now it has to go through another process which can take another 4 days or even more judging based on my first shipment which they've had for 3 weeks. They dont provide feedback. I have wasted so much money calling them to find out what's going on, I am appalled by their services.
Dear Nombulelo,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will update you as soon as I have received feedback from our Imports department.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Nombulelo,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will update you as soon as I have received feedback from our Imports department.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express