1 reviews | Active since Sept 2017
Pathetic service all the way.
The package arrived in SA on time without a problem, the tracking showed I should receive it by Tuesday end of day. By Thursday afternoon I suddenly got messages that I now firstly have to pay them duty fees and disbur*****t. That was done by EFT because it did not recognize my waybill number to do an immediate payment. By Friday they apparently lost my delivery address that was on all the paperwork that they sent to me. No one on the phones could help me or tell me when I could finally receive the package.
I would never use this service again, I would rather avoid buying or wait a few weeks more for normal post at the moment it will be the same time.
Dear Mr. Greyling,
Thank you for taking my call.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, your shipment cleared customs and I will make arrangements for delivery as soon as possible.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Mr. Greyling,
Thank you for taking my call.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, your shipment cleared customs and I will make arrangements for delivery as soon as possible.
Kind regards.
Avery Visagie
Customer Care Executive