Pathetic service

I purchased a gift for a friend living in Cape Town, which I had shipped from London via DHL. When the parcel arrived in Cape Town it attracted import duty and DHL failed to notify either myself or the recipient that the item is stuck at customs until the payment will be made.<br> <br> As it was a Christmas gift I didn't inform the recipient in advance, as I wanted to surprise the person, instead DHL left the parcel in customs, didn't contact anyone (both my own and the recipient's full contact details was included in the waybill) and finally when I spoke to my friend the day before Christmas I discovered the parcel wasn't yet delivered and we uncovered the problem by contacting DHL.<br> <br> I sent an e-mail to DHL explaining the situation and got a reply from Ms. Buhle, who totally ignored the complaint and has since also ignored all efforts to contact her. <br> <br> Disappointing service from a company I used to trust. Next time I'll rather go with FEDEX, at least they let you know when there are delays in your delivery.