Pathetic Service
Useless Service. I arranged for a shipment to come in from Sweden. I tracked the shipment and noticed that it arrived on 27 Jan. Since then it has been sitting in customs. Everyday I check at it just states "Clearance Event" I called DHL this morning and was told that they were waiting for my customs number and email address so that they can send me an invoice. Seriously, why don't you pick up a phone and call me or search my email address on the website. The service levels at DHL are pathetic. Rather let your clients do all of the work for you.
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DHL Express's replyOfficial
05 Feb 2019, 11:23Good morning Nicholas
Thank you for brining your concern to my attention and I would to apologise for the inconvenience
As discussed, I regret the delay you are experiencing as the we were supposed to be proactive and advise you prior of any customs requirements as this would have prevented the delay you are currently experiencing.
I have secured the submission of your shipment in order to secure the release of your shipment and the sub sequent delivery of your shipment.
I will contact you this afternoon, to advise further on the progress of your shipments clearance
Regards
Mulondi Dzebu
DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, Gauteng, South AfricaTelephone: +27 (11) ***
***
www.dhl.com
Thank you for brining your concern to my attention and I would to apologise for the inconvenience
As discussed, I regret the delay you are experiencing as the we were supposed to be proactive and advise you prior of any customs requirements as this would have prevented the delay you are currently experiencing.
I have secured the submission of your shipment in order to secure the release of your shipment and the sub sequent delivery of your shipment.
I will contact you this afternoon, to advise further on the progress of your shipments clearance
Regards
Mulondi Dzebu
DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, Gauteng, South AfricaTelephone: +27 (11) ***
***
www.dhl.com
DHL Express's reply05 Feb 2019, 11:23
Official
Good morning Nicholas
Thank you for brining your concern to my attention and I would to apologise for the inconvenience
As discussed, I regret the delay you are experiencing as the we were supposed to be proactive and advise you prior of any customs requirements as this would have prevented the delay you are currently experiencing.
I have secured the submission of your shipment in order to secure the release of your shipment and the sub sequent delivery of your shipment.
I will contact you this afternoon, to advise further on the progress of your shipments clearance
Regards
Mulondi Dzebu
DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, Gauteng, South AfricaTelephone: +27 (11) ***
***
www.dhl.com
Thank you for brining your concern to my attention and I would to apologise for the inconvenience
As discussed, I regret the delay you are experiencing as the we were supposed to be proactive and advise you prior of any customs requirements as this would have prevented the delay you are currently experiencing.
I have secured the submission of your shipment in order to secure the release of your shipment and the sub sequent delivery of your shipment.
I will contact you this afternoon, to advise further on the progress of your shipments clearance
Regards
Mulondi Dzebu
DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, Gauteng, South AfricaTelephone: +27 (11) ***
***
www.dhl.com