PATHETIC SERVICE

On the 11.11.2015 we received a shipment via DHL. The shipment firstly came without paper work so we cannot receipt onto our system. I contacted DHL and asked for paper work including the SAD500 and customs worksheets but I only got a DHL invoice and a waybill. I then followed up and still got the same documents the DHL invoice and waybill. I then called DHL and asked for the documentation and they said they will get back to me which they never did. I even called their customs department and I was told that the shipment was brought in with the incorrect euro amount and a voucher of correction needed to be done. I then followed up and nothing was sorted. Last week I followed up again and still they said they are busy trying to get the documentation. I followed up again this week but still nothing. I have even expressed how my client is now very angry as he is waiting for the item and we cannot receipt on our system as we do not have any paperwork yet. Also we need to pay our supplier but witho9ut paper work our forex department will not allow this and the supplier will not put our account on hold due to the pathetic service we are getting from DHL.