1 reviews | Active since Mar 2015
Pathetic Service
Good Day
This is by far the worst experience i have had with a courier company
I ordered a product from the UK which arrived in SA in a few days.After having a look on the status of my order i realised it was at customs.This remained like this for a few days.After contacting DHL they had told me i had to pay for customs first before it was released.After speaking to the agent they emailed me (10 September 2018) the cost and relative documents. After having a look at it i realised customs were billing me 1527.04 Pounds instead of Rands.
I then phoned DHL again and spoke to Dudu Mbatha after explaining that the amount is wrong she gave me her E-mail address where i forwarded my bank proof of payment and my invoice i recieved from the supplier which was on the same day (10 September 2018).Up untill this day 24 September 2018 i have gotten no feedback regarding the incorrect amount which i was being charged.
WHile busy with this issue i had realised that i ordered the incorrect amount and would rather have it returned to the supplier while it was still at customs.I spoke to Thato Phadi who had E-mailed Caswell Disoloane and Brutus Manaka on the 11 September 2018 where Thato Emailed saying :
Kindly assist by stopping this shipment and Returning it to the shipper as per receivers request.
They do not require this shipment .
I rep**** to this E-mail on the 13th September where i still have gotten no feedback.
So i have received two poor customer service feedback from your company
DHL Ref - ********** 882
Dear Moe,
Thank you for posting to DHL Express.
We apologise if your last interaction with us was not as seamless as we would have wanted it to be . I assure you that DHL prides itself in not only being the market leader in the international Express Market but also in providing World Class Service.
I attempted to contact you but throughout the day but have been unsuccessful . Please can you confirm when would it be convenient for us to contact you to discuss the complaint raised ? As it currently stands, your request to return the shipment back to Origin and is currently being processed , our team are awaiting for the Account holder to confirm Account number to use to return these goods .
Upon feedback from Account holder, we will then process your request accordingly and be sure to keep you updated until the matter has been fully resolved.
Please feel free to contact me should additional assistance be required and I will glady assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Moe,
Thank you for posting to DHL Express.
We apologise if your last interaction with us was not as seamless as we would have wanted it to be . I assure you that DHL prides itself in not only being the market leader in the international Express Market but also in providing World Class Service.
I attempted to contact you but throughout the day but have been unsuccessful . Please can you confirm when would it be convenient for us to contact you to discuss the complaint raised ? As it currently stands, your request to return the shipment back to Origin and is currently being processed , our team are awaiting for the Account holder to confirm Account number to use to return these goods .
Upon feedback from Account holder, we will then process your request accordingly and be sure to keep you updated until the matter has been fully resolved.
Please feel free to contact me should additional assistance be required and I will glady assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600