PATHETIC SERVICE

<p>I HAVE A PARCEL THAT HAS BEEN WITH DHL FOR ALMOST A MONTH NOW . IT WAS STOPPED AT CUSTOMS WHICH I UNDERSTAND, I WAS GIVEN AN AMOUNT TO PAY WHICH I DID AND WAS EXPECTING DELIVERY WITHIN A FEW DAYS. I WAS THEN TOLD THAT AFTER CLEARING MY PARCEL CUSTOMS DECIDED TO STOP IT AGAIN? I WAS ASKED TO PROVIDE DOCUMENTATION WHICH I DID ONLY TO BE TOLD A WEEK LATER THAT CUSTOMS HAD ASKED FOR SOMETHING ELSE. I RESPONSDED WITH MORE DOCUMENTS BUT GOT NO RESPONSE. A WEEK LATER AGAIN, NOT A DAY OR A TWO BUT A WEEK LATER I WAS DEALING WITH SOMEONE NEW, SEEM TO BE GETTING SOMEWHERE, BUT SHE CONTACTS ME 4 OR 5 DAYS AFTER I SENT THE DOCUMENTS TO HER TO SAY THEY STILL WAITING FOR THE DOCUMENTS. REALLY???? DO YOU GUYS NOT CHECK YOUR EMAILS???? 2 DAYS BEFORE SHE CONTACTED ME FOR THE DOCUMENTS AGAIN, THE SYSTEM SHOWED THAT MY PARCEL WAS CLEARED AND ON ITS WAY TO DURBAN. IT WAS SCHEDULED FOR DELIVERY YESTERDAY. IT DID NOT ARRIVE AND TO MY SUPRISE, INSTEAD OF BEING DELIVERED TO ME IT HAS SOMEHOW BEEN SENT BACK TO JHB. ABSOLUTELY PATHETIC SERVICE FROM A COMPANY THAT MEANT TO BE THE BEST, EXPECT MUCH BETTER SERVICE FROM A COMPANY THAT CHARGES SO MUCH. MY Waybill: ********** 002</p>