Pathetic Service
its been 2 weeks and my parcel is still not delivered, everyday the same excuse, tracking shows \Clearance Event"for over 2 weeks. emails get ignored"
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DHL Express's replyOfficial
09 Feb 2015, 15:28Hello mubz,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. Please provide us with the tracking number in order for us to assist.
Please be advised that I attempted to call you on the number provided to no avail.
Please do not hesitate to contact us should you require assistance.
Regards
Lucracia Olifant
Customer Care Advisor
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. Please provide us with the tracking number in order for us to assist.
Please be advised that I attempted to call you on the number provided to no avail.
Please do not hesitate to contact us should you require assistance.
Regards
Lucracia Olifant
Customer Care Advisor
DHL Express's reply09 Feb 2015, 15:28
Official
Hello mubz,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. Please provide us with the tracking number in order for us to assist.
Please be advised that I attempted to call you on the number provided to no avail.
Please do not hesitate to contact us should you require assistance.
Regards
Lucracia Olifant
Customer Care Advisor
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. Please provide us with the tracking number in order for us to assist.
Please be advised that I attempted to call you on the number provided to no avail.
Please do not hesitate to contact us should you require assistance.
Regards
Lucracia Olifant
Customer Care Advisor