1 reviews | Active since May 2016

30 May 2016, 05:50

Pathetic Service

<p>I bought item from the UK, paid priority shipping for item. Because DHL cannot read and invoice, they left it off the declarations at customs and now the parcel is being held back. I have now been told it will take 2 weeks to resolve and I am expected to pay a fine. It only took you 1 day to stuff it up. I was dealing with someone but know this person will not correspond with me</p> <p>I want my shipping fee back and i want the cost of the package covered. </p> <p>How *********** can a delivery service be.</p> <p> </p>

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Replies (1)
DHL Express
DHL Express's reply30 May 2016, 07:16
Official

Dear Adam,

We apologize for the inconvenience and frustration this has caused you.
This matter has been escalated to our imports department for urgent attention and resolution and we will provide you with feedback.

Regards,

Akhona Mvuza
Customer Care Executive Office