Pathetic customer service. STAY AWAY FROM DHL.

Pathetic customer service. A very recent review has been posted with exactly the same issue with exactly the same staff. That has urged me to submit this review.

A parcel of ours was set to be shipped from Hong Kong to our address in Cape Town. It arrived in Cape Town very quick, but has now spent a month and a half with DHL after a 'random customs inspection'. The supplier made a mistake on the invoice, which I fully understand can lead to delays and a possible fine (which my supplier has already accepted responsibility for). BUT I am spending week after week stuck on hold for ages trying to contact the DHL customs compliance team about this. Each time, my direct contact (Carmelita) is not available, and after someone else speaks to me on her behalf and promises someone will be contacting me that day, I hear NOTHING and another week goes by before I have to go through the same process. I am completely in the dark after many attempts trying to JUST GET INFORMATION.

To think we considered switching from FedEx to DHL... I have never experienced worse service. If you are reading this, I urge you to avoid DHL at all costs and speak to FedEx. You will never have an issue like this.