DD
Daniel D
1 reviews | Active since May 2018
23 Jul 2021, 14:23
pathetic customer service
Can anyone competent from this company please call me. i ordered a collection on the 20/07/2021 but it has not been collected yet. every time i call the customer service i am told it will be collected and yet it has not been collected. i am running a business and have obligations to meet. i promised my client that we would receive his goods today as per your eta. if my business is not appreciated may i please be informed so that i take it elsewhere. my acc number is *** and waybill number ***
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Replies (2)
DHL Express's replyOfficial
23 Jul 2021, 15:35Dear Daniel
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Kindly look out for an email from our Customer Executive.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Kindly look out for an email from our Customer Executive.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
DHL Express's reply23 Jul 2021, 15:35
Official
Dear Daniel
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Kindly look out for an email from our Customer Executive.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Kindly look out for an email from our Customer Executive.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
DD
Daniel D's updateReviewer Update
26 Jul 2021, 12:47can you please just close my account and revert back to me with confirmation that any connection that my business has with this circus that you guys run has been terminated.
DD
Daniel D's update26 Jul 2021, 12:47
Reviewer Update
can you please just close my account and revert back to me with confirmation that any connection that my business has with this circus that you guys run has been terminated.