1 reviews | Active since Sept 2016
PATHETIC CUSTOMER SERVICE AND INCORRECT BILLING AMOUNT
<p>I AM SO FED UP WITH THE SERVICE FROM DHL THAT I AM TAKING MY COMPLAINT TO HELLOPETER.COM.</p> <p>AFTER WEEKS OF PHONING TO GET MY INVOICE AMENDED TO THE CORRECT IMPORT DUTY COST AND REQUESTING YOUR BANKING DETAILS BECAUSE THE ONLINE PORTAL DOESN'T WORK - AND NOT GETTING IT - I HAVE FINALLY NOW BEEN ABLE TO PAY THROUGH THE ONLINE PORTAL BUT HAVE BEEN CHARGED R628.25 WHEN MY AMENDED INVOICE WAS FOR R475.45.</p> <p>How and when will my refund be done?</p>
Dear Chantell
I do understand your frustration in regards to the way this clearance was handled and I am happy that it was resolved and your shipment got delivered.
Kind regards
Nosicelo Manentsa
Dear Chantell
I do understand your frustration in regards to the way this clearance was handled and I am happy that it was resolved and your shipment got delivered.
Kind regards
Nosicelo Manentsa
Nosicelo
Are you serious right now? WHAT ABOUT THE MONEY DHL OWES ME???!!!!
Nosicelo
Are you serious right now? WHAT ABOUT THE MONEY DHL OWES ME???!!!!
You can't send me an email or phone me, but you can respond to the review on Hellopeter?
You can't send me an email or phone me, but you can respond to the review on Hellopeter?
Dear Chantelle,
Once again, my sincerest apologies regarding misunderstanding we experienced earlier on with your case.
As telephonically discussed, kindly complete the bank form that I have forwarded you, forward is back to us and my colleague (Ms Buhle.S), will ensure that the funds are transferred into your account (Latest Thursday) .
As mentioned in our conversation earlier on I have copied my colleague Miss Buhle and our personal communication to ensure that refund is processed on Thursday and please feel free to contact her should you require further assistance.
Kind regards
Nosicelo Manentsa
Dear Chantelle,
Once again, my sincerest apologies regarding misunderstanding we experienced earlier on with your case.
As telephonically discussed, kindly complete the bank form that I have forwarded you, forward is back to us and my colleague (Ms Buhle.S), will ensure that the funds are transferred into your account (Latest Thursday) .
As mentioned in our conversation earlier on I have copied my colleague Miss Buhle and our personal communication to ensure that refund is processed on Thursday and please feel free to contact her should you require further assistance.
Kind regards
Nosicelo Manentsa