NM
Nobesuthu M
1 reviews | Active since Mar 2020
16 Aug 2021, 15:29
PATHETIC COURIER SERVICE...USE AT YOUR OWN RISK...LITERALLY
The worst experience l have heard with a courier company. I am dissapointed with DHL service delivery. In June l sent a parcel to Canada which got lost on the way .Dhl confirmed the parcel was not delivered. Now they dont want to process my refund because l lost the receipt from my attorney. The documents were notorized by an attorney, if they check the address to which these documents were sent they will understand that these were not just mere documents. When a company advertises themselves as a courier company then we expect such services from them.l can't just give them my money like that ,l will take them to court if l have to.
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Replies (3)NM
Nobesuthu M's updateReviewer Update
16 Aug 2021, 15:34I got terrible service from Avery Visagie and Lebonza Madihlaba who work at customer services with regards to this. No reply to emails unless you follow up couple of times.So much for customer service!
NM
Nobesuthu M's update16 Aug 2021, 15:34
Reviewer Update
I got terrible service from Avery Visagie and Lebonza Madihlaba who work at customer services with regards to this. No reply to emails unless you follow up couple of times.So much for customer service!
DHL Express's replyOfficial
16 Aug 2021, 17:03Dear Nobesuthu Moyo
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply16 Aug 2021, 17:03
Official
Dear Nobesuthu Moyo
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
NM
Nobesuthu M's updateReviewer Update
27 Aug 2021, 12:57What an appalling service I'm still getting from DHL...l can't believe.One would expect such a huge establishment to handle queries efficiently. Its the 27th of August and my refund is still not processed. Their customer service is a joke....l don't know what they are doing there really.l was informed last week that my refund will be processed on Tuesday by Akhona...Tuesday passed and nobody gave me an update as to why this was not done.l had to send emails...which were ignored.Today l called ,l was made to hold for 30mins for Akhona.Busisiwe then decided to help me ...only then was l informed that there was a query with my paperwork and it will be processed next coming Tuesday. I asked Busi to confirm this in writing via email...still nothing. How shocking...it's like I'm asking for my money from an ******* retailer/mashonisa.So now will wait for Tuesday and see what happens.....
NM
Nobesuthu M's update27 Aug 2021, 12:57
Reviewer Update
What an appalling service I'm still getting from DHL...l can't believe.One would expect such a huge establishment to handle queries efficiently. Its the 27th of August and my refund is still not processed. Their customer service is a joke....l don't know what they are doing there really.l was informed last week that my refund will be processed on Tuesday by Akhona...Tuesday passed and nobody gave me an update as to why this was not done.l had to send emails...which were ignored.Today l called ,l was made to hold for 30mins for Akhona.Busisiwe then decided to help me ...only then was l informed that there was a query with my paperwork and it will be processed next coming Tuesday. I asked Busi to confirm this in writing via email...still nothing. How shocking...it's like I'm asking for my money from an ******* retailer/mashonisa.So now will wait for Tuesday and see what happens.....