IJ
Izak J
1 reviews | Active since Mar 2011
16 Aug 2025, 16:07
pathetic courier. Not worth the money
Ordered a parcel from Amazon UK. Delivery date 20th Aug. Today I get a exception message (actually I did not even get notification , I stumbled upon it when I checked AfterShip). There I saw my shipment is on hold. After contacting DHL, I was told that it’s black at the airport because the packaging was inadequate. I pay DHL, and they are supposed to package it to requirements. So now I have to wait, no more 20th. Who’s to say if the product is damaged
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DHL Express's replyOfficial
17 Aug 2025, 11:52Dear Izak Joubert
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you on Monday before 10:30.
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you on Monday before 10:30.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
DHL Express's reply17 Aug 2025, 11:52
Official
Dear Izak Joubert
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you on Monday before 10:30.
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you on Monday before 10:30.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa