AR
Aubrey R
1 reviews | Active since Apr 2015
30 Apr 2015, 23:29
Pathetic!!!!!
DHL is quick to send you a invoice for customs duty but almost 10 days after arrival at CPT DHL.and R450 extra airtime spent on calls to customer care.i still dont have my parcel. Nobody ever answers their phone and nobody ever returns messages.my parcel is still not cleared and i have spent almost R4000 to have the parcel cleared.each time soneone does answer its a new excuse.i have had it.you just dissapoint me time and time again.enough is enough.
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DHL Express's replyOfficial
04 May 2015, 13:22Hello DHLexcuses,
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I am following up with our imports department the clearance status of the shipment and will ensure receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I am following up with our imports department the clearance status of the shipment and will ensure receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula
DHL Express's reply04 May 2015, 13:22
Official
Hello DHLexcuses,
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I am following up with our imports department the clearance status of the shipment and will ensure receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I am following up with our imports department the clearance status of the shipment and will ensure receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula