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Phums M
1 reviews | Active since May 2016
26 Sept 2019, 07:44
Passport held up
My passport is held up in Egypt since 24 September 2019. Help please i need to travel!! What is the problem here.
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DHL Express's replyOfficial
26 Sept 2019, 10:01Dear Phums Mt,
Please accept my sincere apologies for the inconvenience caused by this incident.
Kindly be informed that your passport is currently in Cairo and it is subjected to national security approval which takes 3-5 business days. Juliet from our Tracing department is working on your case and she will keep you posted on the progress.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express South Africa
Please accept my sincere apologies for the inconvenience caused by this incident.
Kindly be informed that your passport is currently in Cairo and it is subjected to national security approval which takes 3-5 business days. Juliet from our Tracing department is working on your case and she will keep you posted on the progress.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express South Africa
DHL Express's reply26 Sept 2019, 10:01
Official
Dear Phums Mt,
Please accept my sincere apologies for the inconvenience caused by this incident.
Kindly be informed that your passport is currently in Cairo and it is subjected to national security approval which takes 3-5 business days. Juliet from our Tracing department is working on your case and she will keep you posted on the progress.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express South Africa
Please accept my sincere apologies for the inconvenience caused by this incident.
Kindly be informed that your passport is currently in Cairo and it is subjected to national security approval which takes 3-5 business days. Juliet from our Tracing department is working on your case and she will keep you posted on the progress.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express South Africa