Pass-the-parcel

I run educational workshops in schools and I ordered a parcel from the US several months ago with some equipment and spares I needed for the work we do. It arrived timeously in South Africa and then sat at customs for a while. Once it was cleared, the parcel was collected by DHL or whoever they outsourced the delivery to - this is where things started to fall apart.

The system decided that somewhere in Saxonworld was a better delivery address than my office in Honeydew, the delivery man called once and then apparently gave up.

A week later we receive a notification that the parcel is being returned to the States! In a flat panic we call the customer care center and were promised that they would look into the matter and then get back to us.

They didn't. So I called again the next day, and was told that they had stopped the parcel at the airport, and would deliver soon. They didn't.

I have spent more than 2 hours on the phone throughout this saga and we are still completely in the dark as to where our parcel is... the tracking number returns nothing, the last promised delivery date was yesterday, and I asked one of my employees to stay at the office all day to wait for the delivery... nothing.

I am in despair over this matter and would recommend using the Post Office over DHL at the moment. I am now at a school in Botswana without the equipment I needed, thanks guys!