AK
Ayesha K
1 reviews | Active since Oct 2019
12 Nov 2020, 06:51
Parcel won’t get to me on time hence it’s long overdue
I am supposed to receive a parcel from the US which has been shipped long ago. When I track it with my tracking number it states ‘ Departed from local distribution centre’ this happened on the 02/11/20. Today is the 12/11/20. I called last week to query where my parcel is the consultant told me to contact dhl global. Why when the parcel is already in the country. I now believe this is where all our money goes missing. And they just don’t care if it’s important, valuable or whatever the case may be
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
12 Nov 2020, 07:50Dear Ayesha,
Thank you for thank my call and for bringing this matter to our attention.
Thank you for thank my call and for bringing this matter to our attention.
Looking at the tracking number mentioned, GM***, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
As discussed, these shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by Phone on +27 (0) 12 ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information is helpful.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply12 Nov 2020, 07:50
Official
Dear Ayesha,
Thank you for thank my call and for bringing this matter to our attention.
Thank you for thank my call and for bringing this matter to our attention.
Looking at the tracking number mentioned, GM***, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
As discussed, these shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by Phone on +27 (0) 12 ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information is helpful.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
AK
Ayesha K's updateReviewer Update
12 Nov 2020, 11:25Hi Avery
Please provide me with the contact details
Please provide me with the contact details
AK
Ayesha K's update12 Nov 2020, 11:25
Reviewer Update
Hi Avery
Please provide me with the contact details
Please provide me with the contact details