1 reviews | Active since Dec 2015
Parcel with CBCU for more than 7 days now
I have a parcel which was sent from China on the 5/11 and today is the 5/12 which means that it has been 1 month the parcel is with DHL. .I really don't underunderstand what's going on as I keep being told parcel iis with CBCU for verification. .How long does this verification take and if there are any extra charges who is going to pay..Cannie has been giving feedback but I am not satisfied with it as the parcel has been there for 1 month now...What kind of service is it..and with the money you pay to have delivery take forever it's jus disappointing ..The correct proof of payment was sent and now what's holding the procedure...I am a bit frustrated and not happy at all .. 1 month seriously still no parcel!!!!!? ?????
Dear Christina,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As per our telephonic conversation your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
As discussed, I will be handling your query and will be providing you with daily feedback until the matter has been resolved.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
+27 (0) 11 *** | *** | www.dhl.co.za
DHL House, Cnr Van Acht & Fabriek Street, Isando 1609
Dear Christina,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As per our telephonic conversation your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
As discussed, I will be handling your query and will be providing you with daily feedback until the matter has been resolved.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
+27 (0) 11 *** | *** | www.dhl.co.za
DHL House, Cnr Van Acht & Fabriek Street, Isando 1609