AB
Angelo B
1 reviews | Active since Jun 2020
29 Jun 2020, 14:13
Parcel swapped with low value item
Terrible. Parcel was swapped in transit for a low value item. Its 29 days from the day the shipment was sent and up to now there is no clear response on the way forward
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DHL Express's replyOfficial
08 Jul 2020, 12:17Dear Angelo,
Thank you for your post. We are disappointed to learn of the problem you have encountered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are working on it.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. We are disappointed to learn of the problem you have encountered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are working on it.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply08 Jul 2020, 12:17
Official
Dear Angelo,
Thank you for your post. We are disappointed to learn of the problem you have encountered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are working on it.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. We are disappointed to learn of the problem you have encountered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are working on it.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express