1 reviews | Active since Jun 2017
PARCEL STUCK IN SOUTH AFRICA
I sent a package back toy the UK Lat week thursday,it hasn't left south africa - I paid R850 and received no feedback. Have tried to call DHL AT LEAST 10 times no one answers !!!!! what type of service is this,no follow up no communication
Dear Talia,
Thank you for contacting DHL Express .
Once again , please accept the apologies of DHL for the manner in which your request has been handled .
As discussed, the shipment is currently delayed in Customs for export release to ensure that should a new pair of shoes be re-purchased from the UK , that you will not incur any additional Customs charges .
I have followed up on the matter and am pleased to confirm that your shipment will depart this evening and it had missed yesterdays cut of time .
I’ll be sure to follow up with you again tomorrow to confirm progress of transit of shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Talia,
Thank you for contacting DHL Express .
Once again , please accept the apologies of DHL for the manner in which your request has been handled .
As discussed, the shipment is currently delayed in Customs for export release to ensure that should a new pair of shoes be re-purchased from the UK , that you will not incur any additional Customs charges .
I have followed up on the matter and am pleased to confirm that your shipment will depart this evening and it had missed yesterdays cut of time .
I’ll be sure to follow up with you again tomorrow to confirm progress of transit of shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Talia,
Thank you for contacting DHL Express .
Once again , please accept the apologies of DHL for the manner in which your request has been handled .
As discussed, the shipment is currently delayed in Customs for export release to ensure that should a new pair of shoes be re-purchased from the UK , that you will not incur any additional Customs charges .
I have followed up on the matter and am pleased to confirm that your shipment will depart this evening and it had missed yesterdays cut of time .
I’ll be sure to follow up with you again tomorrow to confirm progress of transit of shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Talia,
Thank you for contacting DHL Express .
Once again , please accept the apologies of DHL for the manner in which your request has been handled .
As discussed, the shipment is currently delayed in Customs for export release to ensure that should a new pair of shoes be re-purchased from the UK , that you will not incur any additional Customs charges .
I have followed up on the matter and am pleased to confirm that your shipment will depart this evening and it had missed yesterdays cut of time .
I’ll be sure to follow up with you again tomorrow to confirm progress of transit of shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Talia,
Just adding on to the below , I am pleased to confirm that your shipment was successfully delivered on the 06/09/2017 at 13:36 and was received by Jerson Rodrigues.
I Hope all was received in good order .
Thank you for using DHL Express.
Should additional assistance be required , please do not hesitate to contact me on my details below .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Talia,
Just adding on to the below , I am pleased to confirm that your shipment was successfully delivered on the 06/09/2017 at 13:36 and was received by Jerson Rodrigues.
I Hope all was received in good order .
Thank you for using DHL Express.
Should additional assistance be required , please do not hesitate to contact me on my details below .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office