Parcel stuck in SA for months, very poor communication

<p>My current situation as a DHL customer:</p> <p>* I have had a DHL stopped parcel sitting in customs for months now.</p> <p>* I have supp**** all requested documents, the last one being submitted weeks ago, and paid months ago.</p> <p>* I know that the parcel was stopped due to reasons unrelated to DHL. I also understand that customs (SARS) hold things up and that some of that is outside of your control. That is NOT what I am complaining about.</p> <p>* My complaint is that DHL is slowing the process down even further by communicating very poorly with me and even INTERNALLY between DHL offices.</p> <p>Specifically:</p> <p>* I have had to call you maybe 30 times to keep checking on status. It is always me who must call. People offer to call me back and seldom do.</p> <p>* My waybill has been removed from the online tracking system after being stopped for so long so I can't keep track of it that way.</p> <p>* Sometimes my emails to the specified DHL customs stops address go through; often they are rejected for no clear reason.</p> <p>* I talk to a stops clerk in JHB daily (when I can get hold of her). She tries to be helpful, but there is clearly a communication problem *within* DHL because JHB office keep telling me they are emailing their Cape Town colleagues daily, but haven't yet got the response they need. What the hell?! That is an INTERNAL matter - DHL offices must communicate with each other! Pick up the phone! You are one company remember - it is not the customer's problem that your own offices don't communicate properly with each other!</p> <p> </p> <p>My waybill number is ***. Please SORT THIS OUT and keep me updated with some real progress. I am extremely unhappy with the poor service that I paid for, and the generally laid-back attitute from DHL.</p>