Parcel stuck in Cape Town for a month

We sent a parcel from Cyprus to South Africa on Friday the 25th of October, it arrived in Cape Town on the 29th of October, since then it has been on hold in Cape Town today is the 25th of November and according to dhl tracking it is still there. DHL requested an item list from us, we supp**** it, they then requested an Itac form once again we supp**** it after researching what an Itac form is. We do not send parcel’s to South Africa often, but in all the years of sending parcels overseas we have never experienced this level of incompetence, I would not recommend DHL for shipments to South Africa to anyone and if I ever need to send something again would not use them.