1 reviews | Active since Aug 2017
Parcel stuck at customs....grrrr
<p>Sent a parcel with DHL to Zimbabwe, it was supposed to be a surprise birthday day present for my grandmother tomorrow but it still stuck in customs clearance, had to call DHL to find out what's happening, scanned and sent slips for verification of goods value, still nothing, so frustrated.....right. now. Won't use Dhl again, maybe FEDEX is much better</p>
Good morning Sitshengisiwe
Thank you for bringing you concern to my attention and I would like to apologise for the inconvenience.
As discussed, your shipment is being held in Harare by customs due to an duty and vat charge your shipment has attracted. The total duty and vat charge is $79.00. I have requested my colleagues in Harare to provide me with the Duty invoice, the banking details for payment and a specific email address where the proof of payment should be sent to.
Kindly allow me to obtain the requested information prior to advising you further. You may expect further feedback on Monday at 10:00AM
Regards
Kind regards,
Mulondi Dzebu
Customer Care Executive | DHL Express
Good morning Sitshengisiwe
Thank you for bringing you concern to my attention and I would like to apologise for the inconvenience.
As discussed, your shipment is being held in Harare by customs due to an duty and vat charge your shipment has attracted. The total duty and vat charge is $79.00. I have requested my colleagues in Harare to provide me with the Duty invoice, the banking details for payment and a specific email address where the proof of payment should be sent to.
Kindly allow me to obtain the requested information prior to advising you further. You may expect further feedback on Monday at 10:00AM
Regards
Kind regards,
Mulondi Dzebu
Customer Care Executive | DHL Express
Thank you DHL for your feedback and going an extra mile, just got notification that the parcel has been delivered today.
Thank you DHL for your feedback and going an extra mile, just got notification that the parcel has been delivered today.
Thank you DHL for your assistance, my grandmother is so happy, she loved her surprise, and everything was still there. One of the DHL representative tried to contact me today but unfortunately I was in a meeting. ☺
Thank you DHL for your assistance, my grandmother is so happy, she loved her surprise, and everything was still there. One of the DHL representative tried to contact me today but unfortunately I was in a meeting. ☺