1 reviews | Active since Feb 2017
Parcel pending inspection
My parcel has been pending inspection from the 10th of November yes I did supply commercial invoice, letter form the supplier as they asked. I have to call everyday to ask for feedback. What I dnt under why dhl does not call and give feedback .
Dear Phumzile,
Thank you for bringing the above into our attention and I would like to sincerely apologise about the way it has been handled thus far.
May you please give me time to investigate your complaint further so that I can be able to resolve it to your satisfaction and in a timely manner. I will provide you feedback before 10:30 on Monday.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Dear Phumzile,
Thank you for bringing the above into our attention and I would like to sincerely apologise about the way it has been handled thus far.
May you please give me time to investigate your complaint further so that I can be able to resolve it to your satisfaction and in a timely manner. I will provide you feedback before 10:30 on Monday.
Kind Regards,
Akhona Mvuza
Customer Care Executive