Parcel on hold since Friday
<p>Absolutely rediculous service from DHL , I spent the whole day sorting the parcel issue yesterday and its still hasnt moved!I donno why you pay so much money to this people, I needed to send the documents urgently to the embassy and they keep holding it!</p>
Dear Evgniya,
Please accept our apologies for the inconvenience caused and the level of service you have received.
I wish to advise that this matter will be addressed with the employee concerned to ensure actions are in place to reduce the risk of a repeat incident. Kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Evgniya,
Please accept our apologies for the inconvenience caused and the level of service you have received.
I wish to advise that this matter will be addressed with the employee concerned to ensure actions are in place to reduce the risk of a repeat incident. Kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
The way bill is ********** 490, its very urgent parcel that was supposed tobe delievered today and its still in the country
The way bill is ********** 490, its very urgent parcel that was supposed tobe delievered today and its still in the country
Thanks you very much, it has been resolved!
Thanks you very much, it has been resolved!
Dear Evgeniya,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe all issues raised with us have been resolved.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Dear Evgeniya,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe all issues raised with us have been resolved.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa