1 reviews | Active since Mar 2012
Parcel Not Received
Parcel not received. Shipped by DHL with customer confirmation # HKHKT ********** 7435 and tracking #RX ********** 42DE
Dear Stewart,
Thank you for contacting us at DHL Express.
Looking at the tracking number / reference mentioned, HKHKT***, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel is not moving via DHL Express Network but DHL Global Mail.
These shipments are handed over to the local postal services in each country to facilitate the delivery. You can contact DHL Global Mail on ***. or You may contact the Post Office on either *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Alternatively, If you have questions about the status of your package; kindly contact the merchant from whom you purchased your items to discuss the matter.
Kindest regards.
Avery Visagie
Customer Care Executive
Dear Stewart,
Thank you for contacting us at DHL Express.
Looking at the tracking number / reference mentioned, HKHKT***, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel is not moving via DHL Express Network but DHL Global Mail.
These shipments are handed over to the local postal services in each country to facilitate the delivery. You can contact DHL Global Mail on ***. or You may contact the Post Office on either *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Alternatively, If you have questions about the status of your package; kindly contact the merchant from whom you purchased your items to discuss the matter.
Kindest regards.
Avery Visagie
Customer Care Executive