fC
fungai C
1 reviews | Active since Jun 2015
23 Dec 2024, 18:45
Parcel not delivered.
The worst service, driver was out on delivery from DHL .
My parcel was updated as promises closed while we were there. There was no attempt to call the receiver.
Pathetic service. After paying for express service this is unacceptable.
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Replies (3)0
Replies (3)fC
fungai C's updateReviewer Update
24 Dec 2024, 07:46I need the parcel delivered, how will you resolve without a tracking number?
The tracking number is ***.
It's a Christmas gift. Your driver **** that they came and was noone. Our office opens from 10am - 10pm.
The tracking number is ***.
It's a Christmas gift. Your driver **** that they came and was noone. Our office opens from 10am - 10pm.
fC
fungai C's update24 Dec 2024, 07:46
Reviewer Update
I need the parcel delivered, how will you resolve without a tracking number?
The tracking number is ***.
It's a Christmas gift. Your driver **** that they came and was noone. Our office opens from 10am - 10pm.
The tracking number is ***.
It's a Christmas gift. Your driver **** that they came and was noone. Our office opens from 10am - 10pm.
DHL Express's replyOfficial
24 Dec 2024, 09:21Dear Fungai
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
DHL Express's reply24 Dec 2024, 09:21
Official
Dear Fungai
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
DHL Express's replyOfficial
24 Dec 2024, 09:35Dear Fungai,
Thank you for the waybill. You will be contacted before 10:30 with updates.
Kind Regards,
Thank you for the waybill. You will be contacted before 10:30 with updates.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL Express's reply24 Dec 2024, 09:35
Official
Dear Fungai,
Thank you for the waybill. You will be contacted before 10:30 with updates.
Kind Regards,
Thank you for the waybill. You will be contacted before 10:30 with updates.
Kind Regards,
Customer Care Executive ZA | DHL Express