1 reviews | Active since Mar 2016
Parcel not delivered after 4 weeks and very very poor customer service .
A complete ****ing joke. My parcel is still stuck at customs and DHL messed up the paper work. It has been 4 weeks now and still no parcel. I paid my custom duty fees 3 weeks ago already and Customs requested a VOC for my parcel which was submitted a week ago but somehow still no progress. I will never ever in my life use DHL again. This is the last time
Spoke to GUGU Mngomezulu from dhl customs she gives me no feedback , I call her 3 times per day but she never calls me back to update me , extremely poor service. Next time i will use FEDEX for sure.
Good afternoon Slade,
Thank you for bringing your concern to my attention and I hope this mail finds you well.
Customs requested a voucher of correction (VOC) on the framing of your shipment to be done. The VOC was done and submitted to customs. As customs have not not responded and their turn around time has already lapsed we have already escalated with them. I sincerely regret the lack of feedback you have been receiving and the duration it has take so far, yet i kindly ask to assure you that we will closely monitor your shipment and keep you informed on the progress of your shipment.
Kindly allow me to further monitor your shipment and i will contact you tomorrow at 11H00 to provide you with feedback on the progress of your shipment
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express South Africa
Good afternoon Slade,
Thank you for bringing your concern to my attention and I hope this mail finds you well.
Customs requested a voucher of correction (VOC) on the framing of your shipment to be done. The VOC was done and submitted to customs. As customs have not not responded and their turn around time has already lapsed we have already escalated with them. I sincerely regret the lack of feedback you have been receiving and the duration it has take so far, yet i kindly ask to assure you that we will closely monitor your shipment and keep you informed on the progress of your shipment.
Kindly allow me to further monitor your shipment and i will contact you tomorrow at 11H00 to provide you with feedback on the progress of your shipment
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express South Africa