MM
Mulalo M
1 reviews | Active since Jun 2019
06 Sept 2024, 12:04
Parcel lost at DHL Gauteng
My package arrived at DHL South Africa (Gauteng) and the ETA to my address was over a week ago. There was no communication on the delay and I had to call to investigate. Someone was then assigned to investigate and every day since the update has been the same, they can't find it. The latest update is that I need to send a picture of what I'm expecting to receive. Absolutely terrible service and I'm truly dissappointed!
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DHL Express's replyOfficial
06 Sept 2024, 12:18Good day Mulalo,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
DHL Express's reply06 Sept 2024, 12:18
Official
Good day Mulalo,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department