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Peacemaker M

1 reviews | Active since Jul 2011

20 Apr 2016, 08:34

Parcel Held

Hi my parcel arrived from USA on 02 April. Since then I was contacted to make payment for clearance and duties which I duly did. After a couple of days I received the mail quoted below from one Frank Moleya.<br> <br> \ Good day<br> <br> Hope this mail finds you well.<br> <br> Kindly note that the shipment of the above Awb number has been detained by Customs Border Control Unit for Value Verification the turnaround is 5 to 7 working days after submission of documents with possible extension. We will advise once we have a report from Customs.<br> <br> Your case has been assigned to a case officer, for further inquiries please contact [Email Removed] <br> <br> Kind regards<br> <br> Tsoeu-Khotle Ramerafe Moikangoa <br> Customs Affairs<br> <br> I waited a few days and when there was still no update on the parcel and my emails to the above mentioned person going unanswered, I got in touch with your people on twitter and soon after Akhona Mvuza Frank and Frank Moleya sent me the email below:<br> <br> \"Good day<br> <br> Apologies for the inconvenience caused, kindly note that Port Health is busy with this consignment and kindly send us the bank statement for CBCU to start with their evaluations.<br> <br> Regards<br> <br> I rep**** and there's still no parcel or rep"

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Replies (1)
DHL Express
DHL Express's reply20 Apr 2016, 09:13
Official
Hello allsta,

Thank you for bringing this matter into our attention.

Investigations are going to be done with our imports department as to the reason why shipment is still in customs and you will be updated on the progress of clearance.

Regards
Nosicelo Manentsa
Customer Care Executive