Parcel have been on hold since the 19 December 2017

Item: DHL Express
Rating: 1
Author: Ilse D

Incorrect information was captured by DHL with regards to postal code this was updated.But now it is the end user telephone number. Since when does DHL phone before delivering a parcel?And why do I have to contact to find out why my shipment is on hold?

I want feedback and a urgent action as this is not acceptable.

Helpful (0)

Replies (2)

DHL Express's replyOfficial

03 Jan 2018, 10:08

Dear Ilse,

Please accept my sincere apologies for the inconvenience you have been caused.

I need your tracking number to be able to look into this and assist you. Please kindly respond to my email.

Kind Regards,

Akhona Mvuza

Customer Care Executive

DHL Express's reply03 Jan 2018, 10:08

Official

Dear Ilse,

Please accept my sincere apologies for the inconvenience you have been caused.

I need your tracking number to be able to look into this and assist you. Please kindly respond to my email.

Kind Regards,

Akhona Mvuza

Customer Care Executive

Ilse D's updateReviewer Update

03 Jan 2018, 10:37

Thank you for quick reply

Ilse D's update03 Jan 2018, 10:37

Reviewer Update

Thank you for quick reply