MW
Maradwa W
1 reviews | Active since Sept 2022
07 Apr 2025, 08:35
Parcel forwarded to third party agent
Yoo I'm in disbelief!! Day 7 and i still haven't got my delivery! Yesterday they decided to forward my parcel to another courier partner... No details of who the partner is... No tracking , just nothing!! And the fact that i could possibly spend another week waiting and hoping that they deliver is *** !!. The parcel inside there is very important but look at me idiot waiting for them to do their job mxm
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
07 Apr 2025, 09:30Dear Maradwa khangwelo witness
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa
DHL Express's reply07 Apr 2025, 09:30
Official
Dear Maradwa khangwelo witness
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa