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Tilla L

1 reviews | Active since Dec 2018

27 Jul 2022, 18:21

Parcel

My husband is waiting for his passport and visa to be delivered as a matter of urgency. You can phone, live chat everything, the only thing you get is smooth talkcand promises. The passport was hand over to RAM for delivery and the same with RAM, just words to get rid of you. He must fly out on Monday, 1 August to the UK and it seems we have to postpone and it will cost a lot of money but nobody is prepare to help. Both parties send you from pilar to post. We don't know what to do anymore. Bad, bad, bad services

0
Replies (7)
TL
Tilla L's update28 Jul 2022, 07:08
Reviewer Update
Good day, thanks for your reply. The waybill nr is ***. My husband can be contacted on +***8. We are totally stressed out and will really appreciate it if we can have the parcel on the latest saturday 30th July. We are begging for you to assist us.
DHL Express
DHL Express's reply28 Jul 2022, 07:16
Official
Dear Tilla,

Thank you for the information,  one of our dedicated customer care advisor will be in contact with you tomorrow before 10h30 to address your concerns . 

 Kind Regards,
 
Customer Care  Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
 
Please call *** 
TL
Tilla L's update28 Jul 2022, 07:19
Reviewer Update
Can we please have the contact number of Lesareng Moseneke?
TL
Tilla L's update28 Jul 2022, 07:42
Reviewer Update
A big, big thanks from us. I will update my review when we have the passport. Have a nice day
TL
Tilla L's update28 Jul 2022, 09:52
Reviewer Update
Thank you so much, we will wait forvyour feedback. I hope that it can be delivered in time. My daughter spoiled us with the tickets to come and visit them in the UK after 3 years that we did not see them and as a late 60th birthday gift to us. So this is why we are anxious to have it in time. Thank you so much for your time and effort. It mwans a lot to us.
TL
Tilla L's update29 Jul 2022, 09:48
Reviewer Update
Good morning

My husband received his passport and we want to thank you out the bottom of our hearts for all your assistance and effort that you put in for us to receive his passport in time.

Thank you to everybody who did go that extra mile and effort to assist us. Please give everyone who helped us, a big thanks.

That's what customer service is about, with a team like you every company can be proud of and just go forward.

I really can't stressed it enough how thankful we are.

I will update my review.

Best Regards

Tilla and Bertus
DHL Express
DHL Express's reply29 Jul 2022, 10:47
Official
Dear Tilla,

 Thank you for taking the time to comment on our service. 

We are delighted to know that the passport has been well received .  Thank you for your business and if there is anything we can assist with please do not hesitate to contact us again. 

Kind Regards,
 DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa  ***