Parcel delivered in San Diego instead of South Africa

<p>My waybill was attached to a parcel meant for America and my parcel sent to America instead.Large address on A4 affixed to box clearly states full American address.I paid R1800 for express delivery and parcel was sent on the 9th - on the 15th I received incorrect box and advised my supplier that waybills were mixed up in India.America DHL has already contacted the customer that side to interchange but I have heard nothing this side regarding anything.I got a call on Monday to query if I received waybill ********** 500 and I rep**** yes but parcel it is attached to is incorrect.That was that - nothing since then.</p> <p>In the meantime I have had to refund a client - put 10 orders on hold,indefinitely ,as I have no idea what is happening.I had to order a sample from another supplier to keep 1 customer happy and was hit with a R1245 customs bill on a R2820 order by DHL yesterday - I paid immediately and today while opening the box I receive an sms stating that DHL has my parcel and can not send until I pay my duties?</p> <p>I would also like reimbur*****t on my shipping as R1800 and no idea when parcel will be delivered after 13 days already.American will not release my parcel till he gets his - so I predict at least another 10 days.</p> <p>I need answers - (lady that phoned on Monday was very pleasant though,compliments to her).</p> <p>I honestly have never had issues with them before but this is going way beyond a joke.Pretty poor that a person needs to resort to hellopeter to get an answer from DHL</p> <p> </p>