1 reviews | Active since Apr 2012
Parcel been in clearance for over 6 days,
I have been calling DHL everyday this week, with promises that documents are submitted to release my parcel and delivery would be the next day.
I cannot understand why its still in clearance, even after I have submitted all required info, especially since I have been winning auctions on Ebay for years now, this now puts me under pressure as I bought 2 gemstones to give as a gift next week Tuesday 23rd.
DHL, please follow through with the above promise.
Waybill ********** 805
I expect to be able to receive this by Monday.
Shane
Dear Michelle,
Thank you for taking my call and for bringing the matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As per our conversation, I am looking into the matter to get it resolved and your shipment delivery as soon as possible. Please expect an email from me shortly and update or feedback from me no later than 12H00 today.
Again, my apology for the undue frustration caused by the lack of communication from our side.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Michelle,
Thank you for taking my call and for bringing the matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As per our conversation, I am looking into the matter to get it resolved and your shipment delivery as soon as possible. Please expect an email from me shortly and update or feedback from me no later than 12H00 today.
Again, my apology for the undue frustration caused by the lack of communication from our side.
Kind regards.
Avery Visagie
Customer Care Executive