Paid in Full, Still No Delivery - Unacceptable Service

I don't even know where to begin. Yet again... The service we have received regarding a delivery of a parcel from DHL, remains undelivered despite all fees being paid in full.

The shipment, addressed to Shelby Mirams (my sister), had all required charges settled by the sender, including customs duties and an additional penalty fee. On top of that, a second fee was charged for redelivery after the first delivery attempt failed. Please note, we did not even get notified the first delivery would even be taking place. However, we missed it.

My sister stayed home the entire day on Saturday for the scheduled redelivery, yet the parcel was not delivered, and no communication was provided to explain why the delivery did not take place. It is Monday, and still nothing.

To make matters worse, my sister is currently 8 months pregnant, and this situation is causing unnecessary stress at a time when she should be preparing for her baby’s arrival.

I am still waiting for clear answers to the following:

1. Why is the shipment still being delayed despite full payment? 2. Why did the scheduled redelivery not occur? 3. Where is the parcel currently located? 4. When can my sister expect confirmed delivery? 5. Why was a redelivery fee charged for a service that was not fulfilled?

This level of service is completely unacceptable. All I want is for my sisters gift to be delivered safely and without further delays.

I expect urgent feedback and resolution.