1 reviews | Active since Mar 2018
Package stuck in Germany for 2 months.
I'm waiting almost two months now for dhl to return the package to sender so he can send it to me again because dhl tracking website is telling me that there was two attempted deliveries, which is not true. Package status is "PROCESSING COMPLETED AT ORIGIN" at Niederaula in Germany since 26 January. I also email dhl support 2 times, but no one responded.
Dear Sylwester,
Thank you for posting to us and I apologize for any inconvenience caused.
Kindly provide me with your tracking number so I can look into this matter. I also need your correct email address so I can be able to provide you with feedback.
Kind Regards,
Akhona Mvuza
Customer care Executive
DHL Express South Africa
Dear Sylwester,
Thank you for posting to us and I apologize for any inconvenience caused.
Kindly provide me with your tracking number so I can look into this matter. I also need your correct email address so I can be able to provide you with feedback.
Kind Regards,
Akhona Mvuza
Customer care Executive
DHL Express South Africa
Dear Sylwester,
Thank you for your response.
Looking at the tracking number mentioned above, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via Express but Via Global mail.
These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network. Please contact Global Mail on *** to find out the current status of your shipment or the South African Post Office on either *** or by Phone: ***.
I hope that the provided information will be helpful.
Kind Regards,
Akhona Mvuza
Customer Care Executive
DHL Express
Dear Sylwester,
Thank you for your response.
Looking at the tracking number mentioned above, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via Express but Via Global mail.
These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network. Please contact Global Mail on *** to find out the current status of your shipment or the South African Post Office on either *** or by Phone: ***.
I hope that the provided information will be helpful.
Kind Regards,
Akhona Mvuza
Customer Care Executive
DHL Express