CM
CHARMAINE M

1 reviews | Active since Aug 2018

24 May 2024, 09:59

PACKAGE STILL NOT RECEIVED AFTER 1 MONTH

Hi to everyone I wrote a complaint one month ago regarding a package I sent to Belgium paying R2605. ONE MONTH LATER my package has not been delivered and I have not received it back . Due to INCOMPETENCE by DHL as well as 3@1eastpoint Boksburg. NEITHER of these have done their job to CHECK the package and its contents against the Waybill I filled in with ALL the details of the contents and therefore the Package was sent back from Belgium as it contained medication ĢRANDPA POWDERS AND MEDLEMON SACHETS that was not allowed in the package. I received a mail that I had to pay R290 to Sa Customs which I did. I then received a mail stating that the Medication and Vacuum packed dry wors will be removed for destruction "SERIOUSLY WHO ARE THEY KIDDING " this comes to an amount of R700 which someone will enjoy. Today 1 MONTHS LATER I DO NOT KNOW WHERE MY REMAINDER PACKAGE IS OR WHY I HAVE NOT RECEIVED IT BACK YET ! I don't know if I will receive the R2000 Clothes in the package back. But what I do now is it's time to seek legal advice in this matter. For everyone out there BE CAREFUL WHO YOU USE TO SEND PACKAGES OVERSEAS

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Replies (1)
DHL Express
DHL Express's reply24 May 2024, 10:43
Official
Dear Charmaine,


I trust this mail finds you well and safe. 

Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow us a chance to investigate this  further .

 
DHL Express Customer Care Department