HK
Henriette K
1 reviews | Active since Jan 2014
23 Jan 2023, 10:48
Package late, Excuses, More Excuses, Still waiting ONE MONTH LATER
The name DHL Global Express seems to ensure efficiency and rapid transit for your global shipping. Well, not when it enters South Africa. The local team is useless, uninformed, one hand does not know what the other does. They insist on payments of duties that are not payable, submit good for clearance on incorrect commodity codes and simply cannot get ANY parcel out near the promised date. I have a parcel that is one month late now and nobody at DHL cares.
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
23 Jan 2023, 13:06Dear Henriette,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply23 Jan 2023, 13:06
Official
Dear Henriette,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
HK
Henriette K's updateReviewer Update
25 Jan 2023, 12:32Dear DHL
Thank you for responding with two phone calls on Monday, both with an apology, indicating that the issue is resolved without further cost AND PROMISING THAT THE PACKAGE WILL BE DELIVERED TO ME ON WEDNESDAY, that is today.
Guess what, we followed up this morning to enquire about the expected delivery time.
The delivery will not be made today - maybe tomorrow, maybe Friday. More excuses...
Thank you for responding with two phone calls on Monday, both with an apology, indicating that the issue is resolved without further cost AND PROMISING THAT THE PACKAGE WILL BE DELIVERED TO ME ON WEDNESDAY, that is today.
Guess what, we followed up this morning to enquire about the expected delivery time.
The delivery will not be made today - maybe tomorrow, maybe Friday. More excuses...
HK
Henriette K's update25 Jan 2023, 12:32
Reviewer Update
Dear DHL
Thank you for responding with two phone calls on Monday, both with an apology, indicating that the issue is resolved without further cost AND PROMISING THAT THE PACKAGE WILL BE DELIVERED TO ME ON WEDNESDAY, that is today.
Guess what, we followed up this morning to enquire about the expected delivery time.
The delivery will not be made today - maybe tomorrow, maybe Friday. More excuses...
Thank you for responding with two phone calls on Monday, both with an apology, indicating that the issue is resolved without further cost AND PROMISING THAT THE PACKAGE WILL BE DELIVERED TO ME ON WEDNESDAY, that is today.
Guess what, we followed up this morning to enquire about the expected delivery time.
The delivery will not be made today - maybe tomorrow, maybe Friday. More excuses...
DHL Express's replyOfficial
25 Jan 2023, 15:18Dear Henriette,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and have reached out to you with an update regarding the Customs release and expected delivery date of your shipment
We value your patience and will be sure to follow up no later than 11:00 on 26 January 2023
Best Rgds,
DHL Customer Care department
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and have reached out to you with an update regarding the Customs release and expected delivery date of your shipment
We value your patience and will be sure to follow up no later than 11:00 on 26 January 2023
Best Rgds,
DHL Customer Care department
DHL Express's reply25 Jan 2023, 15:18
Official
Dear Henriette,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and have reached out to you with an update regarding the Customs release and expected delivery date of your shipment
We value your patience and will be sure to follow up no later than 11:00 on 26 January 2023
Best Rgds,
DHL Customer Care department
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and have reached out to you with an update regarding the Customs release and expected delivery date of your shipment
We value your patience and will be sure to follow up no later than 11:00 on 26 January 2023
Best Rgds,
DHL Customer Care department