Package did not arived or is missing

Item: DHL Express
Rating: 2
Author: Rob L

My brother send me a parcel from the Netherlands with DHL on September 3. 2015.<br> Up to now the parcel did not arrive. It is just a small envelope. When you track the number it is still in Germany.<br> ( Date/Time: Mon, 07.09.2015 23:58 h City: Saulheim, Germany Status: The international shipment has been processed in the export parcel center) And that is all. For such a big company that pretends to give great service it is useless. My brother allready filed a complaint but so far no response from DHL what so ever..<br> Barcode: ***<br>

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Replies (1)

DHL Express's replyOfficial

25 Sept 2015, 17:37

Hello Robert Lebert,

Dear Rob,

Thank you for bringing this matter to our attention.

Please allow us to investigate the matter further with the relevant department and then provide you with feedback.

Please accept the apologies of Dhl for the inconvenience that this matter has caused you.

Thank you & Kind Regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive Office

DHL Express's reply25 Sept 2015, 17:37

Official