Package Delivered to wrong addressee & handed over to a garden boy

<p>I had a Parcel coming from Hong Kong & was contacted by dhl telephonically to pay the duties, after duties wer paid, delivery date was confirmed, I had taken the day of from work that day and waited the entire day & nothing was delivered, when I checked online tracking I was shocked to see that my parcel was showing delivered & signed for. When I called DHL the next day I was informed that there is no1 available to help on that day and that some 1 would call me soon, two days later I got a call from a gentleman stating that my parcel was delivered & signed for by an individual whom I don't know, I was then told that an investigation needs to done with the driver who delivered the parcel. I received another call stating that the driver had apparently handed over my parcel to my building manager, I protested at the validity of the story as my building manager is 84 years old & very sick, so it was impossible that it was given to him, also the name on the signed note and my building manager wer not the same, when I spoke to the driver directly, he very arrogantly said that he was sure that he delivered the package to the building manager of the correct address, I asked only one simple question, if my name, address and contact numbers are on the package and ur delivery schedule, how then can you give my parcel away to a person without calling me 1st, to that question neither the driver or the supervisor from dhl can answer, so next the driver goes back to place where he dropped of the parcel and finds the person he gave it to and realizes then it's the wrong address & the person he gave it to says that he delivered the parcel to me 1st story, next story is that he gave it to some1 in his building whom I had called me on my mobile & asked if I was the same person that collected the parcel from her, as she had received a parcel from her garden boy delivered by DHL to him & she called my number from the box and some1 came and collected it, I have called DHL everyday since the incident and no luck so far, I keep speaking to different people who ask me the same questions over and over as the one person I have been dealing with is always not available, I so far contacted customer care and laid a complaint and been given a case number, I have also deferred the balance of my deliveries to another company because i believe this is sheer incompetence by the driver who works for the supposed best delivery company in the world which is also the most expensive for **** service</p>