1 reviews | Active since Dec 2009
Overcharged R1,155.93 just for 600g item shipment (CN to ZA)
I bought a phone from Doogee Global Online Store via Aliexpress.
The Item cost and shipment is as follows: Product Amount = US $ 232.94, Shipping Cost = US $ 41.04 Total Amount = US $ 271.98
DHL Tracking number: ********** 621 Package Size : 20cm x 15cm x 12cm Package Weight : 600 g Destination address : Technikon Laboratories, 1073 Anvil Rd, Robertville, Randburg, Gauteng, South Africa, 1709
After receiving this tracking number, the seller came back and advise me that DHL wants additional US $40 because the destination (shipping address above) is romote place.
Additional US $40 means I will now pay, just for 600g shippment from China to Randburg, South Africa, a total of US $81.04 (ZAR 1,155.93).
Why is this shipment so expensive? How is Randburg a remote area because Randburg is categorized as "central", never a remove area?
My parcel now is stuck in China because, in addition to the initial US $ 41.04 (ZAR 582.60) initially charged for shipment, now I am charged unjustified US $40 (ZAR 567.83)
Please clarify because Randburg is not a remote place, but in the heart of Johannesburg, Gauteng Province, and generally, shipment to this part of the world normally cost around US $40, never any close to US $80, and I always use DHL.
Thank you for writing to us.
Please accept my sincere apology for any inconvenience and undue frustration that may have been caused by this matter.
Randburg is not a remote area, in fact we have a time definite delivery service for domestic shipments to Robertville. I do not know where your supplier is getting their information from but it is incorrect. In regards to pricing, DHL South Africa does not determined the pricing, this is country specific. My advice will be for the account holder to take the matter up with their local DHL Express if they are unhappy with their agreed shipping rate per shipment.
Kind regards.
Thank you for writing to us.
Please accept my sincere apology for any inconvenience and undue frustration that may have been caused by this matter.
Randburg is not a remote area, in fact we have a time definite delivery service for domestic shipments to Robertville. I do not know where your supplier is getting their information from but it is incorrect. In regards to pricing, DHL South Africa does not determined the pricing, this is country specific. My advice will be for the account holder to take the matter up with their local DHL Express if they are unhappy with their agreed shipping rate per shipment.
Kind regards.
