DN
Didi N

1 reviews | Active since Mar 2019

29 Mar 2019, 16:53

Overcharged on my credit card

On the 21st of February I swiped my credit card for two envelopes sent to other African countries amounting to R680.00. All of a sudden I received a call from my bank, FNB on the Monday the 18th of March stating that an amount of R136, 097.00 was taken from my account on the 16th of March by DHL International and asking me how am I going to pay back this money as I have only a limit of R5, 000.00 on my credit card account. I was gob smacked first and foremost surprised as this is a question to FNB actually as to how could they allow my bank account to be debited for this amount even though I only have a maximum limit of R5, 000.00 on my credit card account? When investigating my statement I realized that the amount of R680 never went through on the 21st of February, instead they debited my card almost a month later with this amount. Since then I have tried to get clear answers from both FNB and DHL of how this happened, but more than 10 days later and I have not accomplished anything. I just wish I can get some answers and an apology as this is causing huge distress on my end. I cannot use my card, who is going to pay for the interest on this huge amount outstanding ,what about my credit record etc. I reported this to the FNB ***** division but it seems it does not get sorted out. Believe me, if I want to spend so much money, I would not spend it at DHL and probably buy a car rather or four lavish overseas vacations. Truly very disappointed with FNB and DHL as we have to phone all the time to follow up and nobody seem to be sorting this out

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Replies (1)
DHL Express
DHL Express's reply29 Mar 2019, 18:01
Official
Dear Didi ,
 
Thank you for posting to DHL Express.
 
We apologise if your recent interaction with us has not been as seamless as we would have wanted it to be . I assure that the matter is currently being attended to an receiving the attention it rightfully deserves .
 
 This has been escalated internally to our Finance manager , who is working on locating the funds in order to have them cancelled of your Credit card Account . 
 
We will follow up again on Monday to confirm when funds will be available.
 
Again , I sincerely apologise for the manner in which this matter has been handled .
 
Best Rgds,
Ms Buhle Sekoboane
Customer Care Executive Office
 
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600