GK
Gerrit K
1 reviews | Active since Oct 2013
17 Jul 2020, 12:18
Over night delivery
I payed R480 for aparcel to be delivered overnight on the 10th of July 2020. It is now the 17th of July 2020 and still didn't receive my parcel. I phoned DHL more than 10 times and just don't get any joy from them. I think they are useless. I won't recommend them to anyone and will definitely never use them again.
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DHL Express's replyOfficial
20 Jul 2020, 14:24Dear Gerrit,
Thank you for writing to us. I note that your shipment was delivered today.
Kindly note that transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for writing to us. I note that your shipment was delivered today.
Kindly note that transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply20 Jul 2020, 14:24
Official
Dear Gerrit,
Thank you for writing to us. I note that your shipment was delivered today.
Kindly note that transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for writing to us. I note that your shipment was delivered today.
Kindly note that transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express