fK
fatima K

1 reviews | Active since Feb 2016

03 Feb 2016, 16:35

OVER CHARGING ON CUSTOMS

I PURCHASED HAIR ONLINE FOR 249 US DOLLAR - R4200.00....I WAS NOT TOLD ANYTHING BY THE SUPPLIER ABOUT CHARGES THAT I WAS GOING TO PAY WHEN THE ITEM ARRIVED IN SOUTH AFRICA,,SHE TOLD ME EVERYTHING WAS INCLUSIVE IN THE AMOUNT SHE HAD GIVEN ME AND THAT I WILL NOT PAY ANYTHING AT DHL,,,DHL REQUESTED FOR MY BANK STATEMENT FOR PROOF OF PAYMENT AND FOR THE INVOICE BEFORE THEY CAN RELEASE MY PARCEL,I SENT IT TO THEM THEN I RECEIVED AN EMAIL FROM ABBAAS TELLING ME I NEED TO PAY 3169.20. ON CUSTOM CHARGES BECAUSE THE SUPPLIER UNDER DECLARED THE VALUE,,I DONT SEE HOW I NEED TO BE PUNISHED FOR WHAT THE SUPPLIER DID ,WHY WAS THE PARCEL NOT PROPERLY CHECKED BY DHL BEFORE IT WAS SENT TO SOUTH AFRICA,I CANNOT PAY THIS AMOUNT OF 3169.20 ,I DO NOT HAVE THE MONEY,HOW CAN CUSTOMS CHARGE ME PENALTIES AND ALMOST THE AMOUNT THAT THE HAIR COST,THIS IS RIDICULOUS,,ABBAAS SAID THE ITEM WILL BE DESTROYED,HOW CAN THE ITEM BE DESTROYED AND WHOS REFUNDING ME MY 4200? <br> THEY WERE NOT HELPFUL AT ALL AND SAID IF I DO NOT PAY THE 3169.20 FOR CUSTOMS IT WILL GO TO THE WAREHOUSE AND GET DESTROYED,,AND WHILE ITS IN THE WAREHOSUE THEY WILL CHARGE ME PENALTIES FOR EACH DAY THAT ITS THERE.<br> PLEASE ASSIST ME

0
Replies (1)
DHL Express
DHL Express's reply03 Feb 2016, 17:48
Official
Hello fats101,

Dear Fatima,

Please accept my sincerest apologies for the manner in which this matter has been handled.

I have sent you an e-mail to your personal e-mail address to better assist you with your query .

I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.

Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express