Outstanding Service from Smanga Zondi - DHL Customer Care

Item: DHL Express
Rating: 5
Author: Leandra P

After a very frustrating experience and a lot of back-and-forth, Smanga Zondi completely turned things around.

She followed up every single day without fail, escalated the matter immediately, and actually kept to her word - which is rare. She made what was a stressful situation into a positive experience in the end.

DHL is lucky to have someone like Smanga on their customer care team. She is professional, empathetic, and truly action-oriented. Thank you Smanga!

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Replies (1)

DHL Express's replyOfficial

16 Sept 2026, 10:09

Dear Leandre

Thank you for taking out the time to complement Smanga's service .

We are delighted that he could assist you and that the experience was efficient and seamless. We will ensure that Smanga is recognized for this phenomenal 5 stars.

Thank you for your business and if there is anything we can assist with please do not hesitate to contact us again.

Kind Regards,

Customer Care Team ZA | DHL Express ZA | DHL Express

DHL International Pty Ltd t/a DHL Express

Waterfall Logistics Precinct,

Pretoria Main Road,

Waterfall City,

Midrand, 2090

Gauteng

South Africa

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DHL Express's reply16 Sept 2026, 10:09

Official