Outrageously poor service. Outrageous!

I recently ordered bicycle parts from Spain. The parts were very reasonable priced the delivery was ridiculous. But nonetheless I proceeded because I could not find the same parts anywhere else. The delivery date came and went. I looked at the tracking details and saw that the shipment had arrived at customs on time and was being held there. Then I get an e-mail form the supplier saying that the shipment will be called back because DHL cannot fulfil the delivery. I proceeded to phone DHL only to find out that there is an outstanding payment at customs. I immediately paid the outstanding amount expecting that everything should proceed smoothly from here. Much to my disappointment I received an e-mail the following morning to say that the delivery could not be fulfilled due to an incorrect address. Meanwhile, the address that I entered was in fact correct. Again, no one contacts you. The 'updated' status on the 'live' tracking is incorrect and does not reflect the actual live status. What a *$%! frustration. Then when I phone the service center I am told that the shipment was sent back to the depot to be destroyed because this was the instruction from the supplier. I flipped my lid!! Poor communication, poor service, poor website, exorbitant cost and general incompetence. I have never experienced something like this. It is inconceivable how anybody can work like this and still expect to stay in business in this day and age. Now I have the service department again and apparently it is just an address problem. I will believe it when I hold my delivered package in my own two hands!!!